Our Products
Is your product recyclable?
Our plates, cups and napkins are 100% recyclable.
Are plates durable?
Our plates are all 350, 400 or 450 GSM which are on the high end for a designer paper plates weight.
Are plates microwavable or dishwasher safe?
Our plates are disposable and not to be put in the microwave or the dishwasher.
Where are your products made?
We design our products in-house in Lebanon and produce them in China.
Returns and Exchanges
Can I change, cancel, or add to my order?
We try to process our orders as soon as we receive them, so changes and cancellations are not always possible. Please send us an email at info@enfolie.com and we will try our best to accommodate your request.
The items have arrived damaged. What can I do?
We take feedback from our customers very seriously and we're always trying to improve our service. If you have any issues with quality or damages, please write to us at info@enfolie.com within 5 days so we can provide you with a refund or replacement.
What is the return process on purchases?
Contact info@enfolie.com within 5 days of delivery, providing the order number from the original email receipt. Unopened items in original packaging qualify for a refund, excluding shipping costs. Return shipping is the buyer's responsibility; customer service will provide the return address.
Shipping and Delivery
Do you offer free shipping?
We offer free shipping for orders above USD 40 within Lebanon.
What about delivery charges?
We have partnered with Wakilni to provide a smooth delivery process. Charges are 4$ based on your location for orders below 40$.
What is your standard delivery time?
Orders are typically processed and shipped within 2-3 business days. Orders placed on holidays and weekends are processed the following business day.
Do you ship internationally?
Currently, we offer shipping within Lebanon. Sign up to our newsletter to be the first to know about exciting news!
Ordering and Payments
What if the item I want is out of stock?
We are always restocking our products and updating our website, if a desired item is out of stock, you can enter your email and we'll notify you or check back at a later time!
I have a store and would love to stock En Folie, do you supply wholesale?
If you are the owner of a bricks-and-mortar or online store, you can apply to become a reseller by emailing us at info@enfolie.com. We’ll come back to you as quickly as we can on your application.
Do you offer coupons or discounts?
Of course we do! The best way to find out about discounts or coupons is via our Instagram page or by signing up to our mailing list.
What forms of payment do you accept?
Cash on delivery. Payment via card through the website is launching soon.